Refund policy
Risk-Free First Fit
First order? If the fit of your first item isn't right, email customer@poseshe.com within 30 days of delivery. We'll send one replacement in a different size at no charge, including replacement shipping. You don't need to return the first item.
This guarantee covers one item from your first order and one replacement only—not an entire multi-pack.
If your replacement size is unavailable
If your replacement size is out of stock, you can choose to wait for restocking or select an alternative style of equal value. If neither option works for you, we'll refund the amount paid for the covered item. For a multi-pack, this is the pack's item subtotal after discounts divided by the number of items in the pack—not the full pack price.
No return of the covered first item is required for this guarantee, including the refund option above. Approved refunds are issued to your original payment method; please allow up to 14 business days after approval for processing by your payment provider.
This first-fit guarantee is separate from our standard return policy below. The no-return benefit applies only to the covered first item. All other items and standard return requests remain subject to the conditions below.
STANDARD RETURNS & EXCHANGES
We want you to love your POSESHE order. If you are not completely satisfied, you may request a return within 30 calendar days of delivery.
30-DAY RETURNS
To start a return, email customer@poseshe.com with your order number and the item(s) you wish to return. We will provide return instructions after reviewing your request.
RETURN CONDITIONS
Items must be unworn, unwashed, undamaged, and returned with original tags and packaging. For hygiene and safety, please try intimate apparel on over your own underwear and do not remove protective liners before deciding to return.
EXCHANGES
For a different size or color, contact us within 30 days of delivery. Where stock is available, we will help arrange an exchange; otherwise, you may place a new order and return the original item under this policy.
REFUNDS
Once your return is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method. Please allow up to 14 business days after approval for the refund to be processed by your payment provider.
RETURN SHIPPING
Unless an item is damaged, defective, or sent in error, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please contact customer@poseshe.com as soon as possible with your order number and clear photos. We will review the issue and provide a resolution.
CONTACT
For all return, exchange, or refund questions, contact customer@poseshe.com.