Return & Exchange policy
We hope you enjoy your orders; however, if in any case, you would like to return or exchange any item, please find our return & exchange policy below:
- You have 30 calendar days to return an item from the date you received it. For a full refund to your original payment method, the items must be unworn with the original tags attached, and the item must not be damaged, washed, or altered in any way.
- Damaged or missing items? Contact Customer Service for assistance.
What is not returnable?
- Items with removed tags or items missing their original packaging are not returnable.
- Clearance & final sale items are not returnable.
For hygienic reasons, these items are not returnable:
- Washed or worn items
- Accessories: earrings
- Intimates: panties and lingerie sets
- Other similar intimate items
- If you want to replace an item in a different size or color, we recommend placing a new order quickly as items do sell out. And return the item you do not want to keep.
Once we receive your returned item, we will inspect it and notify you. We will also inform you of the status of your refund after checking the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you would like to return any item or have any questions on how to return your item, please contact us.